- All orders are shipped within 24 hours Monday - Friday 8:30 - 18:00.
- DHL collects orders every weekday between 10:30 and 12:00 hours. Orders placed after DHL has left will be shipped the next week day.
- We use DHL to assure a quick and safe delivery. Other transportation methods or companies can be used if necessary or arranged with costumers via email;
- Clients that are not inside the Schengen space will have to pay a customs exportation fee. This fee, however, will not be paid upon the delivery of the package as it normally happens, this being DHL exports policy;
- Delivery times are estimates. DHL does not accept responsibility related to delays, nor do we as a result;
- Other transportation companies may be used if necessary or if the delivery costs greatly surpass the values charged;
- Any important information regarding the shipping address, contract person or preferred contact number should be given before the order is shipped. We will not accept any responsibility for errors or missing information on the shipping address.